Editor’s note: Christopher Parks is  CEO and founder of change:healthcare. He submitted this story to VentureBeat.)

本文作者Christopher Parks为change:healthcare公司的CEO和创始人。

There has been plenty written about what tools it takes to be a successful entrepreneur, but to date, few have addressed a key factor that’s essential for every start-up CEO – emotional IQ.


Starting a company is a marathon – and it takes not just business-savvy but unyielding perseverance to make it through the tough times. The emotional roller coaster can take a toll on anyone, and no book in the world can tell you exactly what to expect. The best business school training and real-world experience helps, but every potential CEO needs to first assess whether they have the required mental toughness.


This short quiz will reveal if you have the emotional skills required to make it through the ups and downs of launching a new company.


True or False: My heart is 110% behind my head.


Thinking of an idea and starting a company is the easiest part of the journey. About two years into starting change:healthcare, we had already significantly grown the team, overcome several challenges, evolved (yeah… pivoted) the business model and refocused our efforts away from individuals to the businesses that employed multitudes of individuals.


I was drained from the combination of customer progress and team growing pains. More than drained, I was devoid of any ability to conjure up the willingness to keep fighting this start-up war. I tossed and turned, then I remembered I wasn’t starting a company because it was cool. Nor was I doing so for the fame or ego boost. I started this journey because of a promise – to myself and my late mother – that couldn’t be broken.


True or False: I can bend to changes and not break.


That first world changing, moneymaking idea? It’s wrong. Almost no one gets it “right” from the start. Reality rarely matches initial strategies.


Sometimes, to arrive at a solution to a problem, you don’t need to look for a different answer, but rather be flexible enough mentally to start asking different questions.


Share the resulting realization with a new Board of Directors who have just invested a lot of money in your current solution can be daunting, but if you’re certain it’s the right decision to adjust focus, you need to stand your ground. That initial realization and willingness to remain flexible in your problem-solving ideas can keep you from disappearing from the face of an evolving competitive market.


True or False: I do not let my ego get in the way of asking for help.


Many non-entrepreneurs delude themselves into believing that self-confidence should translate into an over-bearing ego. In reality, most entrepreneurs and leaders actually suffer mental anguish. They are so afraid of failure or unending compromise that they sabotage themselves into mediocrity or attempt to overcompensate in other areas.


The reality is that you’re not number one on other peoples’ priority lists. No matter how much you plan, everything will be twice as complicated. The people who act quickly, remain persistent and patient, and are not afraid to make a request, reach the long-term goals needed for success.


When I hit roadblocks, I tried to instill my team with a sense of self-confidence by publicly acknowledging the limits of what you know, openly seeking the opportunity to learn what you don’t and asking for the rest. If we hadn’t done this, our business would have failed.


Your Score


If you answered false to any of the three questions above, I’d take a hard look at your ability to persevere as a start-up CEO. You can have all the financial backing, Ivy League education and shiny “I’m the Boss” coffee mugs in the world, but it may not amount to anything without the emotional IQ to support the ups and downs of entrepreneurship.




Takeaway: Everyone seems to agree that IT is a tough field. But what does it take to overcome the adversities and become a successful IT pro? These qualities may be the key.


I recently wrote a string of articles discussing various reasons to leave IT — and various alternative careers for dissatisfied IT workers. I received an amazing amount of feedback from readers who have always wanted to express similar sentiments. But that leaves out a huge swath of people: those who desperately want a career in IT, as well as those who are caught somewhere in Limbo, trying to answer questions regarding their ability to remain in their chosen field.

So I thought I would go about this topic from another angle to help those people decide whether they’re made up of the stuff necessary for a career in IT. I’m fairly confident everyone agrees it’s a tough field. What everyone may not agree on is what it takes to be a successful IT worker. Let’s see if this list of 10 things fits your qualifications.

1: Thick skin 厚脸皮

Let’s face it. Workers in the IT industry get hit hard, from every direction. If you’re not getting your chops busted by someone insisting you get a job done yesterday, you’re getting torn apart because the client’s QuickBooks data file can’t be recovered. It doesn’t seem to matter how much skill you have. If you can’t take the biting comments and accusations of clients, you won’t make it. Thick skin also helps you get through those periods when you, or your boss, doubts those skills you have. You don’t want to have to leave at the end of the day thinking you have failed at every job you’ve done, just because someone had it in for you that day.


2: Persistence毅力

The IT industry is an ever-changing landscape, and every day a new problem makes itself known. In some cases, those problems don’t ever seem to want to go away. Without the ability to grapple with an issue for extended periods of time, you might find this industry more of a challenge than you care to take on. Viruses will always be an issue. Updates that tank systems will happen with more consistency than you want to deal with. End users will never really understand how computers work. If you don’t have the persistent, stubborn nature necessary to meet these challenges, get out now or you will be beat down daily.

3: Youth朝气

Although I like to think IT is a field not affected by age discrimination, it really is best suited for the younger professionals. There are numerous reasons for this. First, there are the hours. IT often requires far more hours than the usual 9-t0-5 job. When a company goes down, the administrator must respond — and this could easily mean any time of day, night, or week. Those hours add up and (generally speaking) only the younger workers can keep those types of hours up week after week. Add to that the energy required to keep systems and networks up, and it should be obvious the best IT workers tend to fall into that 25 to 45 age range. The good news? Even if you start at the age of 25, there’s a 20-year career waiting for you.


4: Patience耐心

Users and clients are endlessly frustrating. If you have little or no patience, those people will quickly drive you out of the field. And if they don’t completely drive you away, they will at least drive away your joy for the human race. Without patience, you won’t stand a chance in the IT field. But it’s not only because of the people. Systems will test your patience as well. We’ve all seen the video of the IT admin going ballistic on a PC. It happens. A persistent problem arises and it makes you want to ram your fist down the throat of the PC you’re working on. With enough patience, you will save both your knuckles and your sanity.


5: Skills技能

This one should go without saying — but I must mention it. Too many times, you see people hop into the field because they managed to get through the MSCE training. But those certified workers quickly realize their classes only prepared them how to walk through a GUI. In the real world, problems arise that require numerous skills to resolve. The skills necessary to work in the IT field don’t end with the ability to properly configure a domain or Exchange server, they tend to be all inclusive. You never know what you’re going to be required to do on a given day. Think about it this way. When you are seen as an IT administrator, you are not only a specialist in DB administration, you are also a walking help desk who will be asked any and all questions related to work and home computers. And if you don’t have the answers for the right person (at the right time), you might find yourself at the back of the line watching someone else with the answers.


6: The ability to improvise即兴创作

I mean this on many levels. Not only do you need to know how to improvise a conversation. Admit it — there will be times when you’ll have to convince someone that you know exactly what you are doing, even when you don’t. But you will also run into situations where you have to improvise a solution. I have witnessed (and experienced) situations where the prescribed solution simply did not work. When that happens, the only way out is to come up with a solution on your own.


7: A good sense of PR良好的公关意识

If you’re a consultant, you have to be your own marketing firm. Most solo consultants do not have the budget to hire out their PR work, so they wind up doing it all on their own. This means social networking, building a Web site, writing and submitting advertisements, old-school networking, and much more. If you can’t do this, your business will flounder. When you go into business for yourself, you must know the best routes for marketing in your area. Whether this is TV, radio, social networks, or flyers, you have to have the motivation and skills to handle that aspect of the business. Although word of mouth is the best PR you can get, it still has to begin somewhere.


8: Connections熟人

This might seem a bit strange, but as a member of the IT field (especially if you’re a solo consultant), you have to have connections in many related and nonrelated industries. For example, you will have customers who need rooms cabled, so you might need someone who can do drywall finishing. You might need to have an electrician in your back pocket. If you don’t have specific skills, you need to know those in the industry who do. The last thing you want to tell a client is that you can’t do something. Instead, you can tell them you will get it done and then subcontract that job. So long as the job gets done and the customer is happy, you will still look good. But if you can’t job something out, and you have to tell the client no, the possibility of that client returning to you grows slimmer and slimmer.


9: The desire to learn学习的渴望

As I mentioned earlier, IT is an ever-changing industry. The minute a technology is released, it is out of date. So anyone wanting to tackle a career in IT must have a strong desire to learn. You will be challenged on a daily basis to learn something new. If you don’t like learning (be it on your own, with another person, or in a classroom), you should forget about IT. Without the desire to learn, you will quickly fall behind the competition. And believe me, it’s a competitive world out there, especially so with the economy still attempting to recover.


10: Passion热情

Passion for IT is an intrinsic need for every IT worker. If you don’t love technology and solving problems, IT is not the right field for you. That passion is the intangible thing that will often get you through the day when everything else on this list fails. And a strong passion for IT will also drive most of the other points here far beyond what sheer intelligence and business savvy can manage. After years of working in the field, passion will also help you get up every morning excited for the workday ahead. Without passion, the IT field can quickly become an empty, soulless place.


When it’s right结语

I’ve been pretty hard on the IT industry over the past few months. But ultimately, it is an exciting field to work in. Where else can you play with technology all day, solve problems, and make sure businesses continue to exchange product for currency on a daily basis? But just because you know how to resolve Problem A with Solution X doesn’t mean you are suited for the IT industry. It requires much more than what your local computer science program will teach you. On top of all those Windows, Linux, and Mac skills, you need life, business, and marketing skills (with the added benefit of youth). With all those qualities intact, you are sure to enjoy a long, successful career in the IT field.